Emergency Plumber
Burst pipe or sewage backup at 2 a.m.? A real person answers and we roll fast — 24/7, 365.
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Open 24/7 · 365 Days a Year · Herkimer & the Mohawk Valley
Plumbing Services in Herkimer, NY — Done Right, Day or Night
From a clogged drain to a full sewer, water main, well, or septic job, Roto Drains is your full-service, 24/7 plumber. Real people answer the phone — and we show up ready to fix it.
4.3 · 17 Google reviewsLicensed & Insured
- 24/7 Emergency Service
- Licensed & Insured
- Upfront Pricing
- 24/7 EmergencyReal people answer
- Licensed & InsuredTrained technicians
- 4.3★ Rated17 Google reviews
- Locally OwnedBased in Herkimer
What We Do
Every Plumbing Job, One Local Team
From a stubborn clog to a full sewer or well pump replacement, Roto Drains handles it all across Herkimer and the Mohawk Valley — 24 hours a day.
Drain Cleaning & Clog Removal
Slow sinks, gurgling tubs, backed-up floor drains — cleared right, with the cause found, not just poked open.
Learn moreHydro Jetting
High-pressure water blasts grease, sludge, and roots off the pipe walls — a deep clean a snake can't match.
Learn moreSewer Line Repair & Replacement
Backups, soggy yard spots, sewage smell — we find the break and repair or replace the line the right way.
Learn moreSewer Camera Inspection
See inside your pipes before you dig or buy. We locate the exact problem and its depth — no guessing.
Learn moreTrenchless Sewer Repair
Fix a failing sewer line without tearing up your yard, driveway, or landscaping — through small access points.
Learn moreWater Heater Repair & Installation
No hot water, rusty water, or a leaking tank? We repair, replace, and install tank and tankless units.
Learn moreToilet Repair & Installation
Running, clogged, wobbling, or leaking at the base — we fix it right or install a new water-saving toilet.
Learn moreFaucet & Fixture Repair
Drips, low pressure, and dated fixtures fixed or upgraded — plus a straight answer on your pipes.
Learn moreWater Main & Water Line Repair
Wet spots in the yard, dropping pressure, a spiking water bill — we find and fix the buried water service line.
Learn moreRepiping & Pipe Replacement
Rusty water, low pressure, pinhole leaks? Old galvanized pipe replaced with PEX or copper for good.
Learn moreSump Pump Installation & Repair
Keep your basement dry through spring thaw and heavy rain — sump pump install, repair, and battery backup.
Learn moreSeptic & Cesspool Services
Slow drains, wet drain field, sewage odor? Septic and cesspool problems diagnosed, pumped, repaired, replaced.
Learn moreWell Pump & Well Water Services
No water from the well, low pressure, sputtering taps? Well pump and pressure-tank repair and replacement.
Learn moreWater Cleanup & Restoration
Burst pipe or backup flooded your home? We stop the source and start water cleanup and drying right away.
Learn moreAt a Glance
Plumbing Services at a Glance
A quick look at what we fix and what's on call around the clock. Every emergency-response service is available 24/7 — just call (207) 419-2600.
| Service | Common Problems We Solve | Availability |
|---|---|---|
| Emergency Plumber | Water gushing from a burst or frozen pipe; Sewage backing up into tubs, floor drains, or toilets | 24/7 Emergency |
| Drain Cleaning & Clog Removal | Sinks or tubs draining slowly; Gurgling sounds when water goes down | 24/7 Emergency |
| Hydro Jetting | Clogs that come back within weeks; Grease buildup in a kitchen or restaurant line | By appointment |
| Sewer Line Repair & Replacement | Multiple drains backing up at the same time; Sewage odor in the yard or basement | 24/7 Emergency |
| Sewer Camera Inspection | Recurring clogs with no obvious cause; Buying an older home and want the sewer checked | By appointment |
| Trenchless Sewer Repair | A cracked or root-invaded sewer line; You don't want your driveway or lawn torn up | By appointment |
| Water Heater Repair & Installation | No hot water or it runs out fast; Rusty, cloudy, or metallic-smelling hot water | 24/7 Emergency |
| Toilet Repair & Installation | Toilet runs constantly or randomly refills; Clogs that keep coming back | 24/7 Emergency |
| Faucet & Fixture Repair | A faucet that drips or won't shut off; Low water pressure at one or more fixtures | By appointment |
| Water Main & Water Line Repair | Unexplained wet or sunken spots in the yard; A water bill that jumped for no reason | 24/7 Emergency |
| Repiping & Pipe Replacement | Rusty or discolored water, especially at first draw; Chronically low water pressure | By appointment |
| Sump Pump Installation & Repair | Water seeping into the basement after rain or thaw; A sump pump that runs constantly or not at all | 24/7 Emergency |
| Septic & Cesspool Services | Drains all over the house running slow; Sewage smell indoors or over the tank/field | 24/7 Emergency |
| Well Pump & Well Water Services | No water at all coming from the well; Low or fluctuating water pressure | 24/7 Emergency |
| Water Cleanup & Restoration | Standing water from a burst pipe or backup; A finished basement that flooded | 24/7 Emergency |
Plumbing Emergency?
What to Do in the First 15 Minutes
A pipe bursts in your Herkimer basement at midnight. Water's rising and every second counts. Here's exactly what to do before we get there — then call our 24/7 emergency plumbers and a real person will pick up.
Want the full playbook? Read our complete plumbing-emergency guide.
- 1
Shut off the water
Stop the flooding at its source. Turn your main water valve clockwise until it stops — that first minute can save you thousands in water damage.
- 2
Know where your main shut-off is
It's usually in the basement where the water line enters the house, or near the meter. Can't find it? Call us and we'll talk you right to it.
- 3
Cut power to a leaking water heater
If a water heater is leaking or flooding, switch it off — at the breaker for electric, or the gas valve for gas — then leave it for us.
- 4
Contain the water
Grab towels, buckets, or a wet/dry vac, and move rugs, boxes, and valuables to higher ground before the water reaches them.
- 5
Stay clear of sewage
If a drain or toilet is backing up, stop using water and keep kids and pets away. Sewage is a health hazard — let us handle it safely.
- 6
Take a few photos
Document the damage for your insurance claim while everything is still as it happened. It only takes a moment and can save a headache later.
Call Roto Drains
Call (207) 419-2600. A real person answers 24/7, we'll give you an honest ETA, and we'll stay on the line to guide you until we get there.
Why Roto Drains
The Straight-Shooting Plumber Herkimer Trusts
We built our name on answering the phone, showing up fast, and fixing the real problem — not upselling you on work you don't need.
A Real Person Answers — 24/7
Day, night, weekend, or holiday, you reach a live dispatcher, not a voicemail or an answering service. Emergencies don't wait, and neither do we.
One Team for the Whole Job
Drains and sewers, water heaters and repipes, well pumps, septic, cesspools, and water mains — we handle the work most local plumbers send you elsewhere for.
We Fix the Cause, Not Just the Clog
Camera inspections and honest diagnostics mean we solve the real problem the first time, so you're not paying for the same clog twice.
Upfront, Honest Pricing
You get a clear price and approve it before we start — even on emergency calls. No surprise invoices, no pressure, no work you didn't agree to.
Locally Owned & Operated
We're based right here in Herkimer and we know these homes — the old galvanized pipe, the wells, the septic systems, and the hard Upstate winters.
We Clean Up the Water, Too
Burst pipe or backup? Because we're plumbers, we stop the source and start the cleanup in the same visit — you're not juggling two companies.
Locally Owned & Operated
Your Neighbors in the Mohawk Valley — Not a Faraway Call Center
Roto Drains is based right here at 144 Marginal Rd in Herkimer. We know these homes — the old galvanized pipe in the village, the wells and septic systems out in the county, and the freeze-and-thaw winters that put both to the test.
When you call, you talk to real people who live and work in this valley. That's why customers ask for our technicians — Andrew, Jason, and Steve — by name.
- Full-service plumbing, drain & sewer
- Wells, septic & cesspools
- Water main & repiping
- Water cleanup & restoration
Where We Work
Proudly Serving Herkimer & the Mohawk Valley
From our Herkimer base (13350) we cover Herkimer County and the Utica–Rome metro — Ilion (13357), Mohawk (13407), Frankfort (13340), Little Falls (13365), and towns across the Mohawk Valley. Find yours below.
Customer Reviews
What Herkimer-Area Homeowners Say
4.3
Rated by real Herkimer-area customers
17 verified Google reviews — for names like Andrew, Jason, and Steve.
Read our reviews on Google“I called this company in a sewer emergency we just recently had at our home. They answered right away and sent Jason out within the hour. Highly recommended. Professional and explained the whole process.”
Megan Strong
Sewer emergencyServed by Jason· 2 years ago
“Thank you Roto Drains. I've experienced great, on-time service. The plumbers were very knowledgeable — they figured out exactly what the problem was, what caused it, and took care of it, explaining every step of the way. They work efficiently and clean, and I appreciate the reasonable pricing. A hard-working team that knows their job well. Very professional.”
Dion Andros
Drain repair· 2 years ago
“Andrew is a very kind and professional employee! He went right to the job and was finished in a very timely manner. I highly recommend Roto Drains!”
Trish Lodor
Drain serviceServed by Andrew· 2 years ago
“Great service! Jason made arrangements to get to the job the day we needed him. All the staff was informative and efficient. Thanks again, guys — you're a life saver!”
Raydine Kelly
Same-day serviceServed by Jason· 2 years ago
“Roto Drains — your only 24-hour drain service serving the Central NY area. These guys are very quick to service any drain issue you may have. The technician was very polite and quick to respond, and their rates were very reasonable. I give them 10 stars. Thanks Roto Drains!”
Richie Hungerford
24/7 drain service· 2 years ago
“True gentleman — professional, courteous, and very knowledgeable. They resolved my issue very fast. I would highly recommend.”
Oresto Rivera
Plumbing repair· 2 years ago
Plumbing Tips & Guides
From the Roto Drains Blog
Honest advice from a local plumber — what to do, what it costs, and how to keep small problems from becoming big ones.
Costs & GuidesHow Much Does Drain Cleaning Cost in Herkimer, NY?
Anyone quoting a firm drain cleaning price over the phone is guessing. Here is what really drives the cost, and what honest pricing looks like.
August 1, 20266 min read
EmergenciesPlumbing Emergency? What to Do in the First 15 Minutes
When water is pouring where it should not, the first few minutes decide how bad it gets. Here is exactly what to do, step by step.
July 28, 20266 min read
Drain & SewerWhy Your Drains Keep Clogging: 7 Common Causes in Herkimer Homes
Reaching for the plunger every few weeks? Here are seven real reasons Herkimer drains keep clogging, and how to tell a quick fix from a real repair.
July 15, 20266 min read
Get In Touch
Request Service or a Free Estimate
Fill out the form and we'll get right back to you. For anything urgent, call — a real person answers 24/7.
Call us 24/7(207) 419-2600
Visit us144 Marginal Rd, Herkimer, NY 13350
HoursOpen 24/7 — 24-Hour Emergency Service, 7 Days a Week
Get DirectionsGet Your Free Estimate
Tell us what's going on and we'll get right back to you. Need help now? Call us — a real person always answers.
Common Questions
Answers Before You Call
Still not sure? Call (207) 419-2600 and we'll give you a straight answer — no obligation.
Are you really available 24/7?
Yes. Roto Drains is open 24 hours a day, 7 days a week, 365 days a year — and a real person answers when you call (207) 419-2600. No answering service, no waiting until Monday. Plumbing emergencies don't keep business hours, and neither do we.
What areas do you serve?
We're based at 144 Marginal Rd in Herkimer and serve all of Herkimer County and the Utica–Rome metro — including Ilion, Mohawk, Frankfort, Little Falls, Dolgeville, Newport, Middleville, Poland, West Winfield, Utica, Rome, New Hartford, Whitesboro, Clinton, and the surrounding Mohawk Valley.
Do you charge for estimates, and will I know the price up front?
We give you a clear, upfront price and get your approval before any work starts — even on emergency calls. No surprise invoices and no work you didn't agree to. Call us for a straight answer on your specific job.
Are you licensed and insured?
Yes, Roto Drains is fully insured and our technicians are trained professionals. We treat your home like it's ours — clean work, respect for your property, and a job done right.
What kinds of plumbing work do you handle?
We're a full-service plumbing, drain, and water restoration company. That means everything from a clogged toilet or slow drain to sewer lines, water heaters, repiping, water mains, well pumps, septic and cesspool systems, sump pumps, and water cleanup after a leak or flood.
How fast can you get here?
For emergencies in Herkimer and the surrounding towns, we aim to be on the road within minutes. Exact timing depends on where you are and how busy we are, but we'll always give you an honest ETA when you call — not a vague promise.
Do you handle wells, septic, and cesspools?
We do — and out here, that matters. Many local plumbers won't touch well pumps, septic systems, or old cesspools. We service, repair, and replace all of them, so rural Herkimer County homeowners don't have to call three different companies.
What should I do in a plumbing emergency before you arrive?
Shut off your main water valve to stop the flooding, turn off power to an electric water heater if it's leaking, and keep people and pets away from any sewage. Then call (207) 419-2600 — we'll walk you through the next steps while a plumber is on the way.
How can I prevent frozen pipes in my Herkimer home?
Insulate exposed pipes in basements, crawl spaces, and unheated garages before winter, keep your heat on even when you're away, and let a faucet drip during a hard cold snap so water keeps moving. Know where your main shut-off is, too. If a pipe does freeze or burst, call (207) 419-2600 right away — the faster we get there, the less damage you're dealing with.
Do you work on older and historic Herkimer homes?
Yes — a lot of our work is in older homes across Herkimer, Little Falls, and Utica. We know the quirks of original galvanized steel, old copper, and cast-iron drains, and we recommend fixes that solve the problem without tearing your house apart. When it makes sense, we'll tell you honestly whether a repair or a repipe is the smarter spend.
How do I know if my home needs repiping?
The big signs are rusty or discolored water, water pressure that never seems to improve, and repeat pinhole leaks — especially in a home built before the 1970s with original galvanized pipe. We'll assess your system honestly and only recommend repiping (in PEX or copper) if your pipes are truly at the end of the road.
Is hard water a problem in the Herkimer area, and can you help?
It can be, especially on well water out in the county — hard water leaves scale that shortens the life of your water heater, fixtures, and appliances. We can check your water and install or service a whole-house treatment system so your plumbing lasts longer and your water feels better.
Call (207) 419-2600
Serving Herkimer & the Mohawk Valley — Around the Clock
Whether it's a slow drain or a flooded basement at 2 a.m., Roto Drains answers the phone and shows up ready to work.
4.3 · 17 Google reviews